[About cancellations before shipping]
We will charge a cancellation fee of 10% of the product price as payment service cancellation fee, and will refund 90%.
If the item has already been prepared for shipping or shipped, it cannot be returned.

[Returns due to customer convenience]
Returns are not accepted for all items, whether unused or used.
Thank you for your understanding.

[If you receive a defective or different product]
We have strict quality control, but if you receive a defective product or a product that is different from the one you ordered, please send us a photo that shows the defect.
If we determine that the product is defective, we will ask you to return it to us, prepaid, and we will refund the shipping costs you paid and provide a full refund or reshipment.
*We refuse all cash on delivery payments, so we apologize for the inconvenience, but please return the item prepaid.

[Return application email address]
info@gavan.co.jp
*Return requests must be made within 8 days of receiving the product.

[Return address]
1-2-30 Omiya, Asahi-ku, Osaka City, Osaka Prefecture, 535-0002
GAVAN Co., Ltd.